Privacy policy

Lila Label OÜ – sipwithlila.com
Effective from: 01.12.2025

1. General Information

1.1. This Privacy Policy explains how Lila Label OÜ (hereinafter “we”, “Lila Tea”, or “sipwithlila”) (registry code 17253923, address Telliskivi tn 46/1, Põhja-Tallinn, 10611, Harju County) processes personal data of individuals (“Buyer”, “you”) when using our online store sipwithlila.com (“Online Store”).

1.2. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Estonian legislation.

1.3. By using our Online Store, you acknowledge and agree to the practices described in this Privacy Policy.

2. Personal Data We Process

Depending on how you interact with the Online Store, we may process the following categories of personal data:

2.1. Contact details

• First and last name
  
• Email address
  
• Phone number
  
• Billing and shipping address
  
  

2.2. Financial information

• Payment method
  
• Payment confirmations and transaction details
  (We do not have access to full credit or debit card numbers; payments are processed securely by Montonio Finance UAB or other third-party payment providers.)
  

2.3. Account information (if applicable)

• Username, password, preferences, and settings
  

2.4. Transaction information

• Items viewed, added to cart, added to wishlist
  
• Purchases, returns, exchanges, cancellations
  
• Purchase and order history
  

2.5. Communications

• Information included in messages you send to us (email, customer support, social media messages)
  

2.6. Device information

• IP address
  
• Browser type and version
  
• Device identifiers and network information
  

2.7. Usage information

• Pages visited, navigation activity, interaction with features
  
• Timestamps, click behaviour, browsing patterns
  

2.8. Cookies and tracking technologies

• As described in our Cookies Policy
  

3. Personal Data Sources

We collect personal data from the following sources:

• Directly from you when you make a purchase, create an account, contact us, or subscribe to marketing communications
  
• Automatically when you use our Online Store, through your device and cookies
  
• From service providers such as payment processors and delivery partners
  
• From third parties or partners, depending on your privacy settings (e.g., social media platforms)
  

4. Purposes of Processing

We use your personal data for the following purposes:

4.1. Providing, improving, and personalising the Online Store

• Processing and delivering orders
  
• Managing customer accounts (if applicable)
  
• Processing returns, refunds, and exchanges
  
• Sending order confirmations and status updates
  
• Remembering your preferences and items of interest
  
• Recommending products and creating a customised shopping experience
  
• Improving the functionality and performance of the Online Store
  

4.2. Marketing and advertising (only with your consent)

• Sending newsletters and promotional offers
  
• Showing personalised advertisements based on your activity
  
• Running campaigns and remarketing
  

4.3. Security and fraud prevention

• Authenticating users
  
• Detecting and preventing fraudulent or unlawful activity
  
• Ensuring a secure checkout experience
  

4.4. Customer support

• Responding to inquiries
  
• Managing complaints, support tickets, and communication history
  
  

4.5. Legal compliance

• Meeting accounting and tax requirements
  
• Responding to official requests or legal processes
  
• Enforcing our terms or policies
  

5. Legal Grounds for Processing

We process personal data on the following legal bases:

• Contract performance (fulfilling orders and providing services)
  
• Legal obligation (accounting and tax requirements)
  
• Legitimate interest (security, fraud prevention, improving the Online Store)
  
• Consent (marketing communications, cookies)
  

6. Sharing Personal Data With Third Parties

We may share personal data with the following third parties:

6.1. Shopify (Platform Provider)

Our Online Store is hosted by Shopify, which processes personal data to provide the technical platform powering sipwithlila.com, including hosting, analytics, security, and enhanced commerce features.

Shopify may also process data as an independent controller for improving its services across merchants.
More information: Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6.2. Payment service providers

• Montonio Finance UAB
  
• Other secure payment processors chosen by the Buyer
  

6.3. Delivery partners

• Omniva
  
• DPD
  
• Smartpost
  
• UniSend
  

6.4. IT and analytics providers

• Hosting services
  
• Website maintenance
  
• Cookie-based analytics tools
  

6.5. Marketing partners (with consent)

• Email and advertising platforms
  
• Social media partners
  

6.6. Other third parties

• Legal or governmental authorities when required
  
• Affiliates or corporate group entities (if applicable)
  
• In the case of a business transaction (e.g. merger, restructuring, sale of assets)
  

Personal data will not be transferred outside the European Union unless appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law:

• Order and accounting data: 7 years
  
• Customer support correspondence: 2 years
  
• Newsletter and marketing data: until consent is withdrawn
  
• Cookie data: according to our Cookies Policy
  

8. Buyer’s Rights

Under GDPR, you have the right to:

• Access your personal data
  
• Request correction
  
• Request deletion (“right to be forgotten”)
  
• Restrict processing
  
• Object to processing
  
• Data portability
  
• Withdraw consent at any time
  
• Lodge a complaint with a supervisory authority
  

To exercise these rights, contact us at info@sipwithlila.com.

9. Security

We use industry-standard technical and organisational measures to protect personal data from loss, misuse, unauthorised access, and disclosure.
However, no internet transmission is completely secure, and we encourage you to keep your account and device protected.

10. Third-Party Websites and External Links

The Online Store may include links to websites or platforms operated by third parties. We are not responsible for their privacy practices, security, or content.

Information shared on public or semi-public platforms (such as social media) may be visible to others depending on your privacy settings.

11. Cookies

We use cookies to improve the user experience, enable essential features, and analyse website traffic.
For more information, please refer to our Cookies Policy.

12. Contact Details

Lila Label OÜ
Telliskivi tn 46/1, Tallinn, 10611
Email: info@sipwithlila.com